A higher level of service

We realize that you need us most when you've been in an accident. With the Travelers of Massachusetts ConciergeCLAIM Program, we can offer you a higher level of service.

Travelers of Massachusetts ConciergeCLAIM offers you more choices. As a Travelers of Massachusetts claimant, you may choose to use the state-of-the-art ConciergeCLAIM facility as a drive-in appraisal facility and take your car to any repair shop you choose, or you may choose to use the ConciergeCLAIM Program. When you participate in the ConciergeCLAIM Program, Travelers of Massachusetts professionals will take care of every detail of your claim from start to finish. You simply drop off your vehicle and let us handle the rest. The result is an easy, worry-free claim process and superior customer service.

At the ConciergeCLAIM facility, a Travelers of Massachusetts representative will immediately greet you and offer to:

• Inspect the vehicle and provide you with an on-the-spot estimate
• Handle all rental arrangements on site
• Work directly with the shop to review the damage, monitor the progress of the repairs and handle all details and paperwork
• Provide you with regular status updates
• Quality check all repairs before you come to pick up your vehicle
• Offer you a guarantee on all repairs for as long as you own the vehicle

Watch our virtual tour and see all that Travelers of Massachusetts ConciergeCLAIM facility has to offer.

Of course, you always have the option to have your car repaired at the shop of your choice; however, when you choose Travelers of Massachusetts ConciergeCLAIM, you can count on prompt, quality repairs, matched by top-notch customer service featuring:

• Select, leading-edge auto repair facilities that follow best practices for timely, professional repairs.
• Specially-trained Travelers of Massachusetts auto appraisers equipped with the latest in technology.
• Expertise with private passenger vehicles, light to medium duty work trucks, SUVs and cargo vans.

And, with over 99% customer satisfaction, we feel confident that you'll enjoy the higher level of service that ConciergeCLAIM provides.

Visit the ConciergeCLAIM website to learn more.

To report a claim, call 1-877-4 CLAIM 6 (1-877-425-2466)