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Windshield Repair
Why would you repair a windshield?
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Massachusetts law now requires glass repair where the
damages are minor and fall outside the critical viewing
area, including a crack of 6 inches or less, a stone
break (commonly called "bulls-eye"), and star breaks,
which are less than one inch in diameter.
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If you decide to have your windshield repaired using our
Glass Program, it will be done at absolutely no charge
to you.
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Repairing eliminates the need to break the seal between
the windshield and the vehicle - an important safety
factor as windshields are a structural component of your
vehicle.
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Your safe drive away time is significantly reduced. Repair time is generally under one hour.
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Repairing restores the structural integrity of your windshield.
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Your safety and satisfaction are important to us. We
will only recommend a windshield repair when we know
that the repair will be a safe one. We also guarantee
the repair and if, for any reason, the repair is
unsatisfactory, we will pay to replace the windshield.
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Since there is little or no waste material, the process helps the environment.
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In addition to providing a convenient service to our
policyholders, repairing your windshield assists in
lowering costs, helping keep insurance rates sensible.
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Is Your Windshield A Candidate For Repair?
If you are able to answer YES to the three questions
below, your windshield may be a good candidate for repair.
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Is the windshield damage less than 6" long?
|—————— 6"——————|
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Is the damage located outside of the driver's critical viewing area (area in red) as in the picture below?
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Does your damage appear similar to one of the examples below?
What do I need to do next?
Simply contact one of our preferred glass providers and they
will assist you in the glass claim process. Travelers of
Massachusetts preferred glass providers are fully trained in
glass claim processing and they have the necessary skills
for quality windshield repair and glass replacement.
Or, you may call 1-877-4 CLAIM 6 (1-877-425-2466).
Follow the voice prompts to contact the Travelers of
Massachusetts Glass Unit call center where a glass services
representative will assist you in arranging for the repair
or replacement of the damaged glass.
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To report a claim, call 1-877-4 CLAIM 6 (1-877-425-2466)
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